SHIPPING & DELIVERY POLICY

Shipping & Delivery

At Smooche, every order is carefully prepared and dispatched to the address provided at checkout.

Processing

Orders are processed during normal business days, Monday–Friday.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Delivery Time

Estimated delivery time: 7–14 business days.

Business days exclude Saturdays, Sundays, and public holidays.

Delivery times are estimates and are not guaranteed. Delays may occur because of circumstances outside Smooche's control, including courier delays, customs processing, incorrect delivery information, weather, public holidays, or other unforeseen circumstances.

Incorrect Address

Customers are responsible for ensuring that all delivery information is accurate before completing checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Packages

If tracking shows that a package has been delivered but you have not received it, please contact us at officialsmooche@gmail.com as soon as possible.

We will investigate the matter with the relevant delivery provider.

Smooche is not responsible for packages that are lost or stolen after being confirmed as delivered to the address supplied by the customer.