REFUND / RETURN POLICY

Refund & Return Policy

Refund Eligibility

Refunds may be available where:

• A product is defective or otherwise qualifies for a statutory remedy;
• The wrong product was supplied;
• The product arrived damaged; or
• A return is otherwise accepted under our return policy or applicable law.

For eligible defective goods, South African consumer law may provide remedies including repair, replacement, or refund depending on the circumstances.

Change-of-Mind Refunds

Change-of-mind returns must meet our return requirements.

Cosmetic products that have been opened or used may not be accepted for change-of-mind returns because of hygiene and product-safety considerations.

Refund Processing

Once an approved return has been received and assessed, we will process the applicable refund to the original payment method where possible.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Shipping Costs

Original shipping costs may not be refundable for change-of-mind returns unless otherwise required by applicable law.

Where an item is confirmed to be defective, damaged, or incorrectly supplied, Smooche will determine the appropriate remedy in accordance with applicable law and the circumstances of the case.