PRIVACY POLICY
Privacy Policy
Last Updated: 23 September 2026
Smooche respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase from Smooche.
Information We Collect
We may collect information including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Payment-related information
- Website usage information
- Information you voluntarily provide when contacting us
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Process payments
- Deliver purchases
- Provide customer support
- Send order confirmations and updates
- Prevent fraud and misuse
- Improve our website and services
- Comply with legal obligations
Payment Information
Payments may be processed through third-party payment providers.
Smooche does not intentionally store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.
Marketing
Where required, promotional communications will be sent in accordance with applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or contacting us.
Sharing Information
We may share necessary information with trusted third-party service providers where required to operate our business, including payment processors, delivery providers, website providers, analytics providers, and customer-support services.
We do not sell your personal information as a product.
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Personal information is handled in accordance with applicable privacy laws, including South Africa's Protection of Personal Information Act (POPIA) where applicable. POPIA establishes requirements for the lawful processing and protection of personal information.
For privacy-related questions or requests, contact: